Health Services

ᏅᏩᏙᎯᏯᏛ ᎢᏗᏓᏛᏁᏗ

Patient Portal FAQ

Patient Portal FAQ

I tried to self-enroll for the patient portal but I'm getting a message "more information is needed". How do I complete my enrollment and log in?

Contact 539-234-2620 and speak with a Patient Access representative to easily complete your portal enrollment.

While visiting a Cherokee Nation Health Center, who should I ask for assistance in signing up for the patient portal?

Patient Access/Registration staff can assist with patient portal enrollment when you are on site at any Cherokee Nation Health Center.

My recent lab results are not showing on my patient portal. Why not?

Some lab results can take a few days to process, and once processing is completed the results will display on the portal. 

I found my COVID-19 Lab test results, but I don’t understand if my I have the virus or not?

  • If your COVID-19 test result is Negative, your results will display as NEG or NOT DETECTED.  This means that the virus that causes COVID-19 was not found in your sample.
  • If your COVID-19 test result is Positive, your results will display as POS or DETECTED.  This means it is VERY LIKELY that you have COVID-19.

Can I find my "return to work" release on my portal?

If a work release note has been prepared for you, you can find it on your portal under DOCUMENTS listed as "Ambulatory Patient Education".

Can I manage my children(s)or elderly parents patient portal account?

Contact 539-234-2620 and speak with a Patient Access representative to easily complete your proxy access.

My patient portal is showing medical information that is inaccurate, who should I contact to correct this?

Contact any Cherokee Nation Health Center and speak with the Medical Records Department about your concern.